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Comments & Complaints

pad_and_penYour complaint should be either via telephone or in writing to the Practice Manager, who will ensure your complaint, is dealt with as quickly and as thoroughly as possible. However if you feel you cannot raise your complaint with us, or you are not completely happy with the result of the practices investigation then you may address your complaint to:-

Complaints Team ( Open: Mon – Fri 8am to 6pm)

NHS England

PO Box 16738

Redditch B97 9PT

Tel: 0300 311 2233

Email: https://web.nhs.net/OWA/redir.aspx?C=4ExyrHSXYUSUvMpCqK6agXZqc7fbcdBIjPnrM04RGY8q8H3-vRmcOyjzAbryrSeTAyb3Fsxnio4.&URL=mailto%3acontactus%40nhs.net

www.england.nhs.uk/contact-us/

Other useful contacts

Patient Service Team

Royal Hallamshire Hospital, B Floor, Sheffield, S10 2JF

Tel: 0114 2712400

Email: https://web.nhs.net/OWA/redir.aspx?C=4ExyrHSXYUSUvMpCqK6agXZqc7fbcdBIjPnrM04RGY8q8H3-vRmcOyjzAbryrSeTAyb3Fsxnio4.&URL=mailto%3aPST%40sth.nhs.uk

 

Advisory Service in Sheffield:

VoiceAbility (Open: Mon – Fri 9am to 5pm)

Omnia One Offices

0-4-7

125 Queen Street

Sheffield S12 2DG

Tel: 0300 088 3762

Email: https://web.nhs.net/OWA/redir.aspx?C=4ExyrHSXYUSUvMpCqK6agXZqc7fbcdBIjPnrM04RGY8q8H3-vRmcOyjzAbryrSeTAyb3Fsxnio4.&URL=mailto%3anhscomplaints%40voiceability.org

 

If you feel that your complaint has not been resolved please contact:

Your complaint should be addressed to the Practice Manager as soon as possible after the event. The person dealing with your complaint may need to speak to you to make sure they fully understand your complaint. Staff may be interviewed, medical & computer records may need to be inspected. We endeavour to acknowledge your complaint in writing within 10 working days, on some occasions this may take longer, but you will be kept informed at all times.

 

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

COMPLAINTS_FORM_FOR_PATIENTS_2013.doc

 
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